Delivery & Self-collection

Operations & Delivery Services

1) What are your operating hours?
We operate from Monday to Friday, 8AM to 4PM (excluding Public Holidays).  We offer next day delivery for all our purchases, except for weekends and public holidays.

SELF-COLLECTION
Collection Time: 10am - 4pm (Monday - Friday)
Once your order has been received, we will contact you within 2 days to arrange and confirm your preferred self-collection or delivery day and time slot.

DELIVERY (2-5 working days)
b) Purchase from $0 - $49.99: $3.99 Delivery Fee 
c) Purchase above $60: FREE 
d) Urgent / Special Delivery: If you require urgent or special arrangement of delivery which is not listed, please don't be shy to contact us for assistance.

Note: For orders placed on weekends, your orders will be delivered to you on the following Monday/Tuesday.

3) What if I am not home?
The assigned driver will attempt to contact you at the number provided. In the event if not contactable, the package will be placed at the doorstep/riser/gate/shoe rack/security/etc and an image will be send to you via whatsapp.

 If a special arrangement or instruction is required, please do leave us a note during check-out or inform us when arranging for the delivery date and time.

4) What if I am not home and missed my delivery due to residential security? (Delivery driver not granted residential access and customer not contactable)
The driver will return the orders to our warehouse and you may either arrange an appointment for self-collection or a second delivery at a delivery fee of $3.99

If an incorrect email address or no email address was provided as well, please do not hesitate to drop us an email at wepets.sg@gmail.com with the order number for further assistance.